Voice and Non-Voice Process BPO Call Center Jobs [Job Description, Skills…]

11000+ Voice and Non-voice process BPO call center jobs are available in India and the number is increasing day by day. On this page, you will find top MNC’s, small companies, and Government provide voice and non-voice jobs at Chennai, Bangalore, Hyderabad, Pune, Mumbai, Delhi, Noida, Kolkata, Gurgaon, Ahmedabad, and even with work from home jobs model.

What is Voice and Non-Voice Process in BPO Industry?

[wptb id=38430]

[wptb id=38386]

Voice and Non-voice business process outsourcing is a subsection of BPO.

The meaning of the term voice process is to interact with customers or business communication through voice i.e. by talking with customers. Wherein, in Voice process, personnel work in phone call facilities communicating through voice services.

Similar way, the meaning of non-voice process, the associates are positioned to work as back-office or client interaction support but do not use their voice but use web chat, email, or similar mode of communications.

Voice BPO Call centers can be in the rate of answering calls and talking directly to clients, at the same time a non-voice has a greater sitting behind a table and enjoy responsibilities the client won’t see or hear you. Some non-voice employees may engage in web-chat with customers, whilst some will do so through e-mail.

Non Voice Jobs

The Non-voice BPO process jobs are the common term that has been generated by default as the job involves no voice activity. Whereas, this can also be referred to as Chat process, email support, data process, backend support, Backoffice jobs, live chat, webchat, online chat, semi non-voice, etc.

Email support in Non-Voice Process: Email support in Non-Voice Process: Email support includes processing a number of records sought through emails and to send an appropriate response. It is very crucial to understand the drafting abilities for an e-mail and to send appropriate data in email resources. Though email support doesn’t contain interacting with a consumer through voice, it desires to be resolved in a brief time. Email assist may be very effective to gain consumer self-assurance by way of resolving the issues in a systematic way.

Chat assists in a non-voice system: Compare to the e-mail support method, the chat help support is a bit hard as it calls for spontaneity as a part of consumer support. The non-voice support employee can be needed to answer questions of various clients at a time which requires some additional talent in quick typing.

Semi-Voice Process

Semi-voice process job responsibility consists of both voice and non-voice support. In simple terms, the meaning of semi voice process is the combination, where the associate needs to support customer queries by voice call or through chat or email support. Small and medium-sized organizations preferred to hire semi-voice process experts as it may bring a substantial amount of cost-saving in terms of manpower. The skillset required for the semi voice includes good verbal and written communication and basic computer knowledge.

What is inbound and outbound call center?

In call center jobs you might have heard of the terms inbound and outbound calls or process. Here is a simple explanation of what both the terms refer to.

The term inbound call typically means, attending incoming calls from existing customers and responding to their queries, and resolving their concerns. Customer service is the best example for inbound call center jobs.

The term outbound calls refer to making outgoing calls to the existing customers or targeted people. The major purpose of outbound calls would be turning the calls into selling products, sales conversion, or similar.

What is Domestic and International Call Center?

In a domestic call center, the call center associate makes or receives business-related calls within the country or region. For this, the associate must be proficient in the local language specified by the employer.

In an international call center, the call center associate makes or receives business-related calls outside the country. For which, the associate must be proficient in the international language specified by the employer besides English.

Difference Between Voice Process and Non-Voice Process in BPO

Both the voice and non-Voice BPO call center jobs can offer very effective customer service by means of supplying help 24/7. Voice process jobs may additionally require having outstanding oratory capabilities and nice conversation ability in English or business required language. The non-voice technique won’t require great oratory capabilities because the individuals working here will ought not to have vocal interaction with the clients right away but interact through web chat, email, or any other similar model. 

Non Voice Process – Job Description

The job description for non-voice BPO call center job description may differ from company to company whereas, the general job description covers as follows.  

The primary job of a non-voice BPO process employee is computer-based. He/she will be able to perform database work, data processing, finance, or research services in this arena.

These employees may perform any jobs which might be completed away from the consumer’s eye and behind a desk.

Some roles would require that the worker have limited interaction with the client. Unlike voice BPO jobs, non-voice BPO workers have a more solid workday, wherein each day is one-of-a-kind based on client inquiries.

In non-voice BPO jobs employee usually wishes to carry out a specialized mission, so he/she will require a formal schooling education or more based on employer recruitment policy requirement. For example, if hired to carry out data processing, the worker will want to have training and experience in dealing with databases earlier than he/she could be assigned to the process undertaking. Whereas in voice BPO jobs, wherein personnel simply need to have a clear voice and the capacity to talk to the customers in the required language with fluency.

Job Roles and responsibilities

Interact with clients to offer data/info/statistics in response to inquiries, concerns, and requests on services and products. Upsell services and products, educate customers on desired strategies and tactics.

Redirect troubles to appropriate team or stakeholders.

Eligibility Criteria & Qualifications:

UG/PG/BE /B.Tech from any specialization is eligible to apply.

Freshers and candidates with prior relevant (BPO Call Center) and non-applicable (another area) experience are eligible. Master Graduates with a minimum of 1-year experience in the BPO Call Center are preferred.

Skills required for non-voice process profile

Excellent communication skills specifically in writing.

Typing skill of 25 WPM with 85% accuracy is good to have.

Good logical reasoning & analytical skills, remarkable customer service abilities, able to have interaction with clients through chat.

Want to be able to give solutions to client servicing questions.

Salary for Non-Voice Jobs in India

Based on glassdoor.com salary reviews, the average salary for non-voice jobs in India estimates at Rs.18,800/- per month. Whereas, the monthly salary range between ₹ 9,000/- to ₹ 42,000/-.

Here you can find the top MNC salary per year for non-voice jobs in India.

EmployerAnnual Salary
Amazon₹ 3,00,000/-.
Infosys₹ 3,48,000/-.
Accenture ₹ 2,60,000/-.
Tech Mahindra ₹ 3,00,000/-
Genpact₹ 3,40,000/-
non voice jobs salary

BPO Jobs Basic Interview Questions

Interviews can be tricky at times, so early preparation is helpful to answer to show the best of your capacity to make an awesome interview result, and secure that appropriate job. If you are supposed to attend an interview for a voice and non-voice BPO call center job in the future you better get prepared for the following interview questions to get the job offer as a BPO work associate.

  1. Introduce yourself?
  2. Tell me something about BPO and how it works?
  3. What is the different between voice and non-voice process?
  4. What are the distinctive sorts of BPO?
  5. Why do you choose BPO as your profession?
  6. How comfortable you’re in dealing with the customers through email?
  7. How do you rate your non-verbal communication competencies?
  8. According to you, which one has desirable career boom, non-voice or voice BPO?
  9. What does IT and ITES stands for?
  10. How do you introduce in Chat support?
  11. What is important while writing an email to a customer?
  12. What is inbound and outbound calls?
  13. Explain domestic and international call center?
  14. What is the different between technical support, non-technical support?
  15. In order to satisfy the customer, which is better, voice process or non-voice process?
  16. Why organizations outsource?
  17. What is BPM?
  18. What shift you are comfortable to work with, night shift or day shift?

As the non-voice BPO does not involve vocal abilities, the interview questions for a candidate would have an alternative assessment like writing skills, because that personnel frequently engaged in answering emails or filling out forms for clients. Unlike voice BPO Call centers, wherein employees simply want to have the ability to talk, but non-voice BPO personnel commonly need formal schooling in their precise discipline to fulfill the job responsibilities.

In non-voice BPO process job interviews, the candidates may be slightly tested on their voice language acumen for something for internal communication. Otherwise, the more focus for hiring non-voice jobs the candidate would be tested for typing skills, writing skills, MS Office, email writing, chat support, internet skills, etc.

Hiring and Recruitment Opportunities

In India, many BPO Call Center companies provide plenty of voice and non-voice job openings and career opportunities in major Indian cities like Chennai, Mumbai, Hyderabad, Bangalore, Delhi, Pune, Kolkata, Noida, Gurgaon, Ahmedabad, and sufficiently other locations too. Search and apply online to make your registration to the best suitable latest non-voice job placements for freshers and experience in any location of India. Find suitable non-voice BPO call center career opportunities in various IT/ITES industries.

Hiring freshers

As the manpower requirement for BPO/KPO/ITES/LPO sectors grows, the hiring number for voice and non-voice jobs also inclining continuously to handle customer support-related back-office operations. Many companies including MNC’s prefer to onboard freshers in its backend support functions through its off-campus recruitment method. So the companies include in its talent acquisition to hire candidates with BE, B.Tech, M.Tech, MBA, MCA, ME, BCA, B.Sc, MA, MS, BBA, BA, M.Com, B.Com, and Any Graduation (UG) or Any Post Graduation (PG). These entry-level job applicants will be considered within the job designations of associates, customer service, customer support, technical assistant, chat support, email support, client service, customer relations engineer, back-office executive, process executive, etc.

Top Companies Hiring

As the customer service or support function is essential to business, hiring voice and non-voice process executives are in top priority. Here, you can see the top companies like Amazon, Genpact, TCS BPO, Wipro BPO, Accenture, Cognizant, Concentrix, Tech Mahindra, Flipkart, Sutherland, Capgemini, IBM, HCL, and more organizations appoint employees on voice and non-voice job categories. The various job divisions are Science and Engineering, Customer Service, Admin and Office Management, Computer and IT, Healthcare, Sales and Retail, Accounting and Finance, Advertising and Marketing, Business Operations, Human Resources, Manufacturing, and Warehouse.

Voice and Non-voice jobs at Chennai

Chennai is one of the IT/ITES/BPO hubs and has countless voice and non-voice jobs in Chennai and around the city locations like Ambattur, Sholinganallur, Guindy, etc. Here we have listed out the current job opportunities where multiple companies showing interest to recruit freshers and experienced candidates in Chennai for the non-voice call center process and its associated jobs. Please find below the voice and non-voice career updates that the companies hiring candidates from Chennai, Tamil Nadu location.

Call Center BPO Jobs at Bangalore

Bangalore is best known as one of the top IT hubs in India. Hence, the city has abundant jobs in the IT/ITES/BPO industry and has limitless voice and non-voice jobs in and around Bangalore city. Here we have itemized the recent job opportunities where several companies hiring freshers and experienced candidates in Bangalore for BPO Call Center industry associated jobs. Please find here the job alert updates where the companies employing Bangalore applicants.

BPO Call Canter Jobs at Hyderabad

Hyderabad is boomed has the fastest industrial destination specifically for the IT industry in India. The city also equally has ITES/BPO/Call Center companies and has the limitless voice and non-voice jobs in and around Hyderabad city. Latest job vacancies in Hyderabad where numerous companies hiring professional and entry-level associates in Hyderabad for non-voice process BPO call center jobs. Please check here the job alert updates where the corporations engaging Hyderabad job seekers.

You can find more voice and nonvoice jobs in Chennai, Mumbai, Pune, Delhi, Kolkata, Gurgaon, Noida, Ahmedabad, etc. These cities equally have a big IT/ITES/BPO industry in India.

Please discover the job links below to find jobs from Gurgaon, Noida, Ahmedabad, Kolkata, Delhi, Pune, Mumbai.


Find voice / von voice jobs in various Job portals sorted by locations.

Find BPO voice and non voice jobs in top companies

Key Takeaways

In this page, you have been explained what is BPO, Call Center, inbound calls, outbound calls, international calls, domestic calls and, voice and non-voice process jobs available at Chennai, Hyderabad, Bangalore, Mumbai, Pune, Delhi, Kolkata, Gurgaon, Noida, Ahmedabad, etc.

Important Note: we will keep updating this page adding more company jobs. Visit the page periodically to get updated on the latest job vacancies.


    • Karthi - August 18, 2021

      I read this blog and it contains detailed information and informative too.

      People who are searching for jobs in Voice and Non Voice process would be find it helpful and good for freshers as well.

Comments are closed.