Job Detail
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Job ID 133471
Job Description
Vice President of Operations
Purpose:
The Vice President of Operations plays a pivotal role in driving the success of the organization by building and leading strong, high-performing teams across multiple markets. This position focuses on enhancing business value through increased sales and transaction growth, ensuring top-quality products, services, and personnel, and maintaining a balance in operational costs. Additionally, this role involves oversight of various business functions, including Human Resources, Learning and Development, Real Estate & Construction, Design & Development, and Category Management.
Essential Responsibilities:
- Oversee operations across regional cafes, bakeries, and other retail channels.
- Ensure adherence to food safety standards, service quality, and cost efficiency.
- Guide team member development and establish robust succession planning strategies.
- Provide strategic input for future organizational initiatives.
- Manage Profit & Loss (P&L) statements effectively.
- Lead project management efforts for critical organizational initiatives.
Required Knowledge, Skills, and Competencies:
- Lifelong Learner: Demonstrates curiosity and a solutions-oriented mindset.
- Trust Builder: Operates with integrity, empathy, and authenticity to build lasting relationships.
- Leadership Focus: Engages and develops future leaders while fostering an inclusive culture.
- Visionary: Articulates and inspires teams around a unified purpose and strategic goals.
- Ownership Mindset: Makes decisions that align with the organization’s values and deliver positive impact.
- Results-Oriented: Executes with precision to achieve outstanding outcomes.
- Technical Expertise: Possesses deep knowledge of food safety standards, labor metrics, and P&L management.
- Adaptability: Thrives in dynamic environments with strong multitasking skills and the ability to pivot quickly between priorities.
- Team Building: Demonstrates exceptional communication and fosters collaboration across the organization.
Examples of Decisions Made:
- Talent selection and succession planning.
- Employee performance management and professional development.
- Oversight of cafe operations, including food cost and quality management.
- Real estate and site selection for new locations.
- Budgeting for capital projects and facility management.
- Prioritization and planning of key initiatives.
Minimum Requirements:
- Education: Bachelor’s degree (four-year program).
- Industry Experience: At least 10 years in a related field.
- Internal Experience (Panera): Minimum of 10 years.
Direct Reports:
The Vice President of Operations oversees the following roles:
- Director of Retail Operations
- Senior Regional Operations Manager
Work Environment:
The role involves extensive travel across the United States and Canada, with 45-50 weeks of travel annually. Activities include standing in cafes, participating in team meetings, and engaging in on-site evaluations.
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