As a key member of the Regional Client team on Mondelez, the primary role of the Central Europe Client Manager is to drive client engagement and overall success of NielsenIQ with MDLZ in Central Europe (Visegrád, DACH, Adriatics, Romania, Bulgaria, Greece). This includes up-selling, driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure.

RESPONSIBILITIES

• Partner with clients to set objectives that drive business impact and maximum value in the region
• Identify opportunities for increased partnership and work with solution experts
• Drive strategic thought leadership, leveraging NielsenIQ tools and assets
• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing
• Work closely with NIQ local teams in Central Europe and rest of regional team working on the account
• Lead engagement with Shopper Insight team in Central Europe and provide clear proactive insights and action-oriented recommendations
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome

QUALIFICATIONS

• 5 + years of experience with FMCG and Sales Analytics
• Experience with Customer Success or a related role, with a focus on account planning, and client management
• Problem solving and solutions orientated
• Strong analytical aptitude
• Proven experience at successfully meeting sales revenue targets
• Fluent in English both written and verbal
• Experience in managing Stakeholder or Client Management would be an advantage

General Skills

• Strong logic, deductive reasoning, problem solving and critical thinking skills
• Skilled & polished communicator, including group presentations & proposal writing
• Ability to sell NIQ solutions that help our clients meet strategic goals
• Strong project management skills & “story-telling” abilities
• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills and strong presentation skills, particularly with customers
• Wqually confident working collaboratively as you are independent and can manage your own workload and projects
• Retailer knowledge, including knowledge of consumer and category insights a plus
• Deep knowledge of the Central European markets and dynamics is a big plus

WE OFFER

• Work in an international, multicultural environment
• Private medical covarege
• Hybrid working module
• Meal Tickets / monthly
• Easter and Christmas vouchers and vacation vouchers/tickets
• Internal recognition program
• Volunteer time off

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