Director of Front Office

Full Time
  • Austin, Texas, United States, TELECOMMUTE View on Map
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Job Detail

  • Job ID 133213

Job Description

**Position Summary**

Miraval Austin is more than just a luxury hotel or health retreat—it’s a unique sanctuary for wellbeing, placing people and purpose at the center of everything we do. As a Director of Front Office, you’ll join us in our mission to deliver transformative wellness experiences that celebrate individuality and inspire change. Reporting to the Resort Manager, you will oversee the guest journey from arrival to departure, fostering seamless communication between guests, the Guest Relations team, and other departments.

**Employee Benefits**

– Complimentary room nights, plus Friends & Family and discounted rates
– Comprehensive medical, dental, and vision coverage after 30 days
– Access to resort spa and wellness amenities as a team member
– 24/7 access to our Body Mindfulness Center
– 401K with employer matching
– Paid Time Off, Family Bonding Leave, and Adoption Assistance
– Tuition Reimbursement and Employee Stock Purchase Plan
– Free meals during shifts
– Retail discounts including Apple, AT&T, Verizon, and more

**Responsibilities**

– Oversee both short- and long-term planning and management of Front Office operations
– Create and manage the budget, labor costs, and objectives for Front Office within approved plans
– Address and resolve guest issues effectively
– Manage guest room inventory and transportation logistics from arrival to departure
– Coach and guide Front Office staff to uphold Miraval’s standards of service
– Support the team in operational tasks as needed to ensure high service levels
– Ensure compliance with policies and procedures for operations and cash handling
– Establish performance goals, lead and support staff, and hold the team accountable for timelines and activities
– Work with HR on staffing plans and recruit top talent for Front Office and Guest Services roles
– Represent the Front Office in meetings with senior leadership, reporting on performance metrics

**Qualifications**

– Minimum of 4 years of progressive Rooms Management experience, ideally with Hyatt
– Skilled in interacting effectively with guests and colleagues from diverse backgrounds
– Proactive and organized, with a forward-thinking approach to guest arrivals and Front Office operations
– Strong presentation and service-oriented skills, reflecting the standards of a luxury wellness resort
– Proven track record of successful collaboration across all levels and departments
– High energy, leadership qualities, strong communication skills, and a genuine passion for hospitality
– Familiarity with financial processes, organizational, and administrative tasks
– Proficient in Microsoft Word and Excel; a degree in Hospitality is an asset
– Resort experience and enthusiasm for wellness are preferred

At Hyatt, we foster a culture of exceptional performance and meaningful rewards. This is more than a career; it’s an invitation to experience the renowned Hyatt Touch in a supportive and growth-oriented environment.

 

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