Job ID 367380
Connectivity Managed Services Engineer
Who are we?
We are Daisy Corporate Services, one of the largest providers of Communications and IT solutions across the UK! Founded in 2001, we have gone from strength to strength as we continue to grow and deliver high quality end-to-end IT solutions and services to more than 2,000 UK businesses, across all sectors. Our portfolio spans Modern Workplace, Connectivity, Unified Communications, Cloud Solutions, Cyber Security, Operational Resilience and more.
What’s it like to work for us?
We care about our colleagues and strive to give them the support they need to be the best version of themselves! In fact, in our most recent Colleague Engagement survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication. We also aim to ensure that work works for you by offering flexible working, hybrid/home-based working styles (where possible), holiday purchase schemes, health & wellbeing programs, free day of annual leave for birthdays and more!
What’s on offer?
A full security clearance is required for this role. Candidates must have lived in the UK for 5 or more years to be considered.
- Location: Home Based
- Salary: Competitive
- Contract Type: Permanent, Full Time
- Working Pattern: 08:30 – 17:00, Mon to Fri
As our Connectivity MS Engineer, you’ll play a crucial role in our Connectivity Managed Services team. You’ll be our go-to expert, dedicated to providing top-notch service, second-level support, and high-quality managed services. Your work will ensure that our systems and solutions remain consistent, optimised, secure, and automated throughout their life cycle.
Ideally, you should bring experience in delivering and supporting a wide range of network solutions, including WAN, LAN, Broadband, WIFI, and security. You’ll also be adept at handling complex third-level technical issues that get escalated, all while effectively managing our customers’ expectations throughout the process.
Some of your key responsibilities will include:
- Delivering top-tier support and uphold the highest service standards.
- Ensuring consistent optimisation, security, and automation throughout the system life cycle.
- Maintaining a deep understanding of solution requirements and their impact on design.
- Validating high-level designs, addressing missing information.
- Providing accurate effort estimates for design and implementation.
- Creating complex Low-Level Design (LLD) docs for various technologies.
- Verifying LLD alignment with High-Level Design (HLD).
- Developing detailed plans for project delivery (build, integration, and testing).
- Executing implementation tasks according to LLD.
- Thoroughly testing solution components and the overall technology.
- Keeping stakeholders updated on progress.
- Generating quality documentation for smooth handover to support teams.
- Leading overall solution delivery, plan, and identify improvements.
- Fostering collaboration with colleagues and technical teams.
- Interacting effectively with customers at all levels.
- Participating in on-call rotation, potential 24/7 availability based on business and customer needs.
Required Skills & Experience
- Routing and switching expertise.
- Strong command of Cisco routers and switches; openness to learning other manufacturers, including Extreme.
- LAN design, configuration, and troubleshooting proficiency.
- Sysadmin background with UNIX/Linux and scripting (Perl/Python/Expect/tcl).
- Proficiency in network automation tools like Ansible and Salt.
- Knowledge of Network Monitoring technologies (SNMP and packet analysis).
- Cisco Quality of Service (QoS) design and troubleshooting.
- Supplier management, internal negotiations, and ITIL experience.
- Excellent technical documentation, presentation, and diagramming skills.
- Time management, prioritisation, and escalation proficiency.
- Issue resolution ownership and drive.
- Leadership, coordination, and accountability in design and delivery.
- Commercial acumen for constructive challenges and improved results.
- Expert communication of complex technical concepts.
- Proficient management of multiple projects with prioritisation skills.
- Outstanding communication, presentation, and relationship-building.
- Clear articulation of technical concepts to non-technical audiences.
- Strong analytical and problem-solving skills.
- Willingness to travel as needed.
Some of the key benefits we offer include:
- Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
- Free Days – Free day of annual leave for birthdays and weddings.
- Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
- Home Based Working, to ensure work WORKS for you!
- Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
- Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
- The Exchange – Online discount platform for more than 1,200 retailers.
Interested? Submit your interest today for review and consideration by our friendly Talent Acquisition Team!