Connectivity Managed Services Engineer

Job Detail

  • Job ID 370764

Job Description

Company Description

Would you like to join one of the largest providers of communications and IT solutions across the UK as a CMS Engineer? You will be responsible for delivering proactive Customer Managed Services function with the Connectivity Managed Services team and in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs).

Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors – with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.

Requirement: A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

Job Description

About the role…

  • Delivering top-tier support and uphold the highest service standards.
  • Ensuring consistent optimisation, security, and automation throughout the system life cycle.
  • Maintaining a deep understanding of solution requirements and their impact on design.
  • Validating high-level designs, addressing missing information.
  • Providing accurate effort estimates for design and implementation.
  • Creating complex Low-Level Design (LLD) docs for various technologies.
  • Verifying LLD alignment with High-Level Design (HLD).
  • Developing detailed plans for project delivery (build, integration, and testing).
  • Executing implementation tasks according to LLD.
  • Thoroughly testing solution components and the overall technology.
  • Keeping stakeholders updated on progress.
  • Generating quality documentation for smooth handover to support teams.
  • Leading overall solution delivery, plan, and identify improvements.
  • Fostering collaboration with colleagues and technical teams.
  • Interacting effectively with customers at all levels.
  • Participating in on-call rotation, potential 24/7 availability based on business and customer needs.


What do we need from you?

Required Skills & Experience:

  • Routing and switching expertise.
  • Strong command of Cisco routers and switches; openness to learning other manufacturers, including Extreme.
  • LAN design, configuration, and troubleshooting proficiency.
  • Sysadmin background with UNIX/Linux and scripting (Perl/Python/Expect/tcl).
  • Proficiency in network automation tools like Ansible and Salt.
  • Knowledge of Network Monitoring technologies (SNMP and packet analysis).
  • Cisco Quality of Service (QoS) design and troubleshooting.
  • Supplier management, internal negotiations, and ITIL experience.
  • Excellent technical documentation, presentation, and diagramming skills.

Key Competencies:

  • Time management, prioritisation, and escalation proficiency.
  • Issue resolution ownership and drive.
  • Leadership, coordination, and accountability in design and delivery.
  • Commercial acumen for constructive challenges and improved results.
  • Expert communication of complex technical concepts.
  • Proficient management of multiple projects with prioritisation skills.
  • Outstanding communication, presentation, and relationship-building.
  • Clear articulation of technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Willingness to travel as needed.

Additional Information

Some of the key benefits we offer include:

  • Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
  • Free Days – Free day of annual leave for birthdays and weddings.
  • Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
  • Home Based Working, to ensure work WORKS for you!
  • Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
  • Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
  • The Exchange – Online discount platform for more than 1,200 retailers.

Interested? Submit your interest today for review and consideration by our friendly Talent Acquisition Team!


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