Bring Your Best Self to Macy’s

At Macy’s, Inc., our mission is to build a brighter future with bold representation and inclusivity. This vision, which we call Mission Every One, emphasizes the value of each unique individual. We believe that when employees bring their authentic selves to work, it fosters a richer, more dynamic environment of creativity and energy, benefiting everyone. Our success is built on the collaboration of exceptional colleagues striving together to achieve greatness.

Job Overview

The Colleague Advisory Specialist supports People Leaders by addressing performance and conduct concerns through AskHR and inbound calls. They analyze performance trends, implement targeted actions, and independently investigate employee-initiated claims in collaboration with Legal, HR Business Partners, and other stakeholders. This role ensures compliance with company policies and applicable laws while contributing to the growth and development of Macy’s workforce.

Key Responsibilities

• Provide guidance to People Leaders on employee performance and conduct issues, ensuring compliance with policies and procedures.
• Coach leaders to improve management-employee relations and decision-making skills.
• Administer and oversee performance and conduct processes, including documentation and corrective actions.
• Analyze performance trends and design proactive improvement programs.
• Conduct thorough investigations of employee claims, ensuring resolutions align with company guidelines.
• Maintain accurate case tracking and documentation for performance and conduct matters.
• Train and transition between roles within the Colleague Support team as needed.
• Collaborate with various stakeholders to enhance processes and recommend policy improvements.
• Manage sensitive situations using conflict resolution techniques and maintain confidentiality.
• Assess risks associated with disciplinary actions and ensure appropriate outcomes.

Skills and Qualifications

• Analytical Thinking: Proficient in analyzing complex situations and data to make informed decisions.
• Investigative Abilities: Skilled in conducting in-depth investigations and determining root causes.
• Communication: Exceptional oral and written communication skills with the ability to present information clearly.
• Conflict Resolution: Adept at resolving challenging situations effectively.
• Organizational Skills: Highly organized, able to manage multiple priorities, and maintain accurate records.
• Independent Decision-Making: Capable of working autonomously and making sound decisions.
• Collaboration: Proven ability to work with diverse teams and maintain professionalism.
• Policy Expertise: Strong understanding of company policies and legal compliance.
• Technological Proficiency: Comfortable learning and using evolving technology systems.
• Adaptability: Flexible and open to changing responsibilities as needed.
• Confidentiality: Trusted to handle sensitive information with discretion.
• Continuous Learning: Committed to staying updated on policies and legal guidelines.

Who You Are

• Dedicated to fostering diversity, inclusion, and respect in the workplace.
• Equipped with a bachelor’s degree or equivalent professional experience in a related field.
• Flexible to work varied schedules, including occasional evenings and weekends.

What We Offer

• Inclusive and dynamic work environment.
• Competitive pay with performance incentives.
• Comprehensive health and wellness benefits.
• 401(k) retirement savings with matching contributions.
• Merchandise discounts and tuition reimbursement.
• Paid Time Off and eight paid holidays.
• Career development resources and leadership training.
• Employee Assistance Program for mental health and financial/legal support.
• Opportunities for volunteering and community involvement.

About Macy’s

Joining Macy’s means becoming part of a team that creates exceptional experiences for customers, whether online or in-store. With opportunities in Sales, Marketing, Operations, Customer Service, and beyond, Macy’s provides a platform to grow your career, unleash your creativity, and make a meaningful impact.

Bring your energy, innovation, and ideas to Macy’s – Apply Today!