Client Strategy Manager

Job Detail

  • Job ID 373992
  • Remote Possible Yes

Job Description

As the Client Strategy Manager, you are responsible for owning day-to-day client relationships, direction, project execution, and ultimately, the success of’s assigned, higher-profile accounts.

This role is ideal for a leader who is tenured in omnichannel campaign execution and strategy, is an expert in client relationship management and problem-solving, and will manage a team of one or more Coordinators, helping them develop their skills to win, manage, and grow client business. The ideal candidate should be proactive in nature, a critical thinker, and a mentor.

This position is fully remote but may involve regular weekly and monthly calls.


  • 3-5 years of experience in digital marketing and advertising
  • Knowledge of marketing platforms such as Facebook, Instagram, Google and TikTok Ads
  • Prior experience in account management or account coordination a plus
  • Broad range of experience in multiple advertising channels, including but not limited to:
    • Demonstrated paid media knowledge
    • Demonstrated ability to successfully monitor new paid trends and products and evaluate application to agency and client
    • Budget/pacing and billing
    • Demonstrated understanding of integrated media, client scope and industry trends

Principal Responsibilities / Accountabilities

  • Serve as head of communications and main point of contact for all assigned accounts; own all comms between agency and client
  • Effectively communicate, prioritize and strategize between all parties ( departmental teams [Ops, Design, and Marketing teams] and clients) as established leader of assigned clients
  • Have a strong understanding of the brand’s industry, culture, voice, and competition
  • Establish project plans and timely execution for all deliverables, including campaigns, branding, and more
  • Serve as source of truth for requirements, assets, and details for all projects
  • Review and provide all feedback on all deliverables, serving as the client voice and keeping in mind strategy/client goals
  • Cultivate strong relationships with clients and internal agency team members and partners
  • Continually look for areas to grow and innovate on accounts by working with internal teams to provide strategic solutions and recommendations
  • Act as a mentor and help manage the team by leading by example and fostering the talents of those working with them
  • Problem-solve and innovate for issues and challenges not yet explored, attempted or accomplished
  • Share learnings, best practices and innovative wins across the organization
  • Pioneer team efficiency and effectiveness, such as new processes or revamping current ones, tech and software
  • Ensure KPIs are being met by having a strong pulse on performance and pacing; use performance insights to develop strategies that help meet KPIs by closely collaborating with the team
  • Consult, educate and negotiate with clients and agency partners
  • Present recommendations/ideas to client and internal team
  • Educate client team on the latest trends, best practices, technological advancements


  • Excellent communicator who is able to craft and tell a consistent story to executives, team members and clients via written and vertical communication
  • Manage the media team successfully from a project management, feedback and efficiency standpoint
  • Ability to follow up on tasks to ensure deadlines are hit across many projects at once
  • Highly strategic and able to balance long term strategy with short term results
  • Deeply analytical with a bias for action
  • Ability to dissect data and draw insights that drive the business forward
  • Natural leader with ability to motivate, coach and drive teams forward



  • Competitive Pay
  • Paid Time Off, so you can take some time off to recharge
  • Deep Work Wednesdays: no scheduled meetings on Wednesdays
  • 100% Remote: avoid the stress and hassle of a commute and raise your productivity
  • Flexible work schedule – integrate work with your life instead of the other way around
  • Raise your game: work with highly driven individuals and grow professionally and personally


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