Company Overview:

Aston Carter is a leading Staffing and Consulting firm, committed to delivering exceptional customer experiences. We take pride in our dedication to excellence, and our Call Center team plays a pivotal role in achieving this commitment. As a Customer Service Representative, if you are passionate about helping customers, have strong communication skills, and enjoy working in a dynamic and supportive environment, we would like to hear from you.

Job Summary:

As a Call Center Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing outstanding service. You will have the opportunity to make a real impact on customer satisfaction while gaining valuable experience in a fast-paced and professional environment.

Key Responsibilities:

1. Handle a high volume of inbound and outbound customer calls in a courteous and professional manner.
2. Address customer inquiries, resolve issues, and provide information on products, services, and policies.
3. Document customer interactions accurately in the CRM system.
4. Collaborate with other departments to ensure timely resolution of customer concerns.
5. Promote and sell company products or services as appropriate.
6. Continuously update knowledge of company offerings and industry trends.
7. Meet and exceed performance targets for call quality, efficiency, and customer satisfaction.
8. Participate in ongoing training and development to improve skills and knowledge.

Qualifications:

1. High school diploma or equivalent.
2. Previous experience in a call center or customer service role is a plus.
3. Excellent verbal and written communication skills.
4. Strong problem-solving and multitasking abilities.
5. Proficiency in using CRM software and other office applications.
6. Patience, empathy, and a customer-focused attitude.
7. Ability to work in a fast-paced, team-oriented environment.

Benefits:

• Competitive compensation package.
• Comprehensive training and development programs.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Generous paid time off and holidays.
• Employee discounts and incentives.

HIRING FOR REMOTE CUSTOMER SERVICE REPRESENTATIVES*

• Description:* Provides front-line customer service support via phone to all internal and external customers. Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have. Responsibilities:
• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Works under close supervision to answer questions regarding company products and services.
• Directs callers to appropriate resources
• Escalates complex questions to more tenured representatives 50+ inbound calls/day
• Skills:* Customer service, Microsoft office, Data entry, Call center, Inbound call, Customer support, Bilingual, Chat support, Order entry
• Top Skills Details:* Customer service, Microsoft office, Data entry
• Additional Skills & Qualifications:* Must Haves:
• HS Diploma
• Customer service work experience (Call center experience is preferred, but not required)
• Must have working PC or Laptop in good condition. Windows 10 capability, able to download software. Good working internet. Headsets can be provided by client. Preference would be candidates have more than one monitor set up.
• Computer literate; exposure to Windows environment.
• Worked remote previously preferred Nice Haves:
• Light IT experience preferred
• Bilingual
• Flexible availability (especially weekends) a plus Soft Skills:
• Excellent communications skills.
• Experience Level:* Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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