Job Description
Title: Benefits Consultant AI Knowledge Manager
Location: Remote (US Only)

Who We Are:
Transcarent is revolutionizing health and care by providing a seamless, user-friendly platform for high-quality, affordable care. Our innovative approach includes personalized experiences, on-demand support, and a connected ecosystem of virtual and in-person solutions. We are committed to empowering individuals to make informed health decisions and delivering measurable results through transparent reporting and at-risk pricing models.

Backed by industry-leading investors like 7wireVentures and General Catalyst, Transcarent has raised $450 million in funding, including $126 million in Series D as of May 2024. Our focus is on driving strategic growth and advancing AI capabilities to transform healthcare.

We seek mission-driven, adaptable teammates passionate about improving health and care for our Members. Join us in building a forward-thinking company culture and innovative solutions like WayFinding, our AI-powered navigation tool for health and care needs.

About the Role:
The Benefits Consultant AI Knowledge Manager will play a pivotal role in developing and managing the content knowledge bases for Transcarent’s WayFinding product. This next-generation AI navigation solution is tailored for everyday health and care conditions, making this an exciting opportunity for those with a background in employee benefits and a keen interest in AI technologies.

Responsibilities:

Knowledge Base Implementation and Management (80%)

• Collaborate with internal teams and clients to implement the WayFinding product, ensuring a smooth onboarding experience.
• Translate client employee benefits designs into structured content for internal knowledge bases.
• Manage quality assurance (QA) and client testing during implementation cycles.
• Update and maintain knowledge bases with accurate, up-to-date information.
• Optimize AI knowledge base compatibility through testing and improvements.

Support Development of AI Knowledge Tools and Operations (20%)

• Partner with product managers, engineers, and designers to enhance AI knowledge management tools and workflows.
• Contribute to automated QA systems for knowledge bases in collaboration with machine learning engineers.
• Establish and refine standard operating procedures for managing AI knowledge systems.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 4–6 years in global or regional employee benefits programs or consulting for large employers.
• Strong understanding of benefits design and ability to interpret benefits plan SPDs.
• Experience managing complex knowledge bases or content architecture within tech or healthcare.
• Interest in AI technologies, particularly Large Language Models (LLMs), with a willingness to learn.

Preferred Skills:

• Experience collaborating with product and engineering teams.
• Familiarity with digital asset management tools like Contentful or Figma.
• Basic data analysis skills using Excel, Tableau, Mixpanel, PowerBI, or Python.
• Experience using LLM tools such as GPT or Claude to enhance workflows.

What You’ll Gain:

• Expertise in managing AI-driven tools like Retrieval Augmented Generation systems.
• Proficiency in QA, testing, and validation for AI products.
• Hands-on experience diagnosing and optimizing LLM-based technologies.

Compensation and Benefits:

• Salary range: $120,000–$135,000 USD.
• Participation in corporate bonus programs or sales incentives, plus stock options.
• Comprehensive benefits, including competitive medical, dental, vision coverage, 401(k) with company match, paid time off, mental health support, and more.

Location:
Open to remote work across the U.S. Authorization to work in the U.S. is required.

Equal Opportunity Statement:
Transcarent is committed to diversity and inclusion, creating a supportive workplace for all employees. We encourage candidates of all backgrounds to apply, even if they don’t meet every listed qualification.