Job Detail
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Job ID 134150
Job Description
Appeals Specialist – HR Departures Team
We are seeking a proactive, detail-oriented HR professional who excels in investigating complex issues, making unbiased decisions, and supporting employees throughout their Amazon journey. As an Appeals Specialist with the Departures Team, you will play a crucial role in ensuring fair and consistent treatment of employees while fostering a positive employment experience.
Responsibilities
- Collaborate with stakeholders to understand the Amazon employee experience.
- Investigate policy application, employee statements, and historical data to deliver consistent outcomes.
- Analyze data from internal systems and recommend actions based on findings.
- Manage casework independently, ensuring timely resolutions and clear documentation.
- Provide insights on systemic issues and suggest proactive policy improvements.
- Conduct difficult conversations effectively across various organizational levels.
Basic Qualifications
- Bachelor’s degree with 5–7 years of overall work experience, including 4+ years in HR-related domains.
- Experience managing confidential employee information and navigating fast-paced environments.
- Strong problem-solving skills and a solutions-oriented mindset.
Preferred Qualifications
- Master’s degree or MBA in HRM or specialized training in employee relations.
- Experience with Amazon HR systems and case management.
- Proven track record of career development and superior performance in HR roles.
Amazon fosters an inclusive culture that empowers its employees to achieve excellence. Accommodations are available for applicants with disabilities during the hiring process.
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