Job ID 91489
Remote Possible Yes
You will be responsible for successfully completing the necessary initial training in order to take on the role of Customer Care Representative. Capable of performing basic job responsibilities with assistance from coworkers, specialists, and supervisors on matters that are not fundamental to the position. Required to do well on the relevant battery of pre-employment tests. Apply for Anthem work from home customer care service remote careersThank you for reading this post, don't forget to subscribe!
How you will have an effect on things:
- Provides verbal and written responses to inquiries received from both internal and external customers regarding insurance policy benefits, provider contracts, eligibility requirements, and claim filing procedures.
- Examines issues and offers information as well as potential answers.
- Performs tasks involving the operation of a personal computer and an imaging station to gather and extract information; documents information, activities, and changes made to the database.
- Documents the results of the inquiry in great detail for the sake of accurate tracking and analysis.
- Builds and maintains strong customer relations while coordinating with multiple company functions to ensure that customer requests and questions are handled in an acceptable manner and in a timely manner. Conducts research and analyses data in order to address operational obstacles as well as concerns with customer service.
- It provides information that has been sought by both internal and external customers.
- Receiving and making follow-up telephone calls and e-mails to customers in order to answer routine questions that are posed by customers while working directly under supervision.
- Tracking, information collection, and problem solving are all done with the use of electronic systems.
- In the ZipDrug business sector, calls that are going out to customers are handled.
- Work from home Anthem careers
Qualifications Required at a Minimum:
Requires a high school diploma or its equivalent as well as previous experience working in an environment that provides automated customer support; alternatively, any combination of education and experience that provides a comparable background would suffice.
Skill sets, experiences, and contributions that are preferred:
The following list of professional competences is applicable for areas that have been accredited by URAC: It is required of Associates in this capacity that they have good oral, writing, and interpersonal communication abilities, as well as strong problem-solving, facilitation, and analytical skills.
Please be warned that the only organisations whose resumes will be considered by Elevance Health are those that have a formal agreement with Elevance Health. Elevance Health is not bound to pay referral fees to any agency that is not a party to an agreement with Elevance Health. As a result of this, Elevance Health does not pay referral fees. Therefore, any resumes that were not requested by Elevance Health, even those that were sent to the managers in charge of hiring, are considered to be the company’s property.
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Elevance Health is a healthcare provider with the mission of simplifying medical treatment while simultaneously enhancing people’s lives and the communities in which they reside. We were once known as Anthem, Inc.; but, as we have developed into a company whose primary concern is whole health, we have decided to change our name to better reflect the trajectory that the firm is on.
We are searching for leaders at all levels of the organisation who are enthusiastic about having an effect on both the people who are a part of our organisation and the communities that we are a part of. You will do best in a workplace that is both challenging and collaborative, one in which you are encouraged to take initiative and ownership in order to solve problems and steer change. Do you want to be a part of an organisation that has a broader mission and a developing culture of high performance that gives you the power to make an impact?
We provide a variety of total rewards that are competitive with the market. Some of these total rewards include merit increases, paid holidays, Paid Time Off, and incentive bonus programmes (unless they are covered by a collective bargaining agreement). Other total rewards include medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programmes, and financial education resources.
Elevance Health places a high value on the wellbeing of both its employees and the communities in which it operates. We have made getting vaccinated against COVID-19 a requirement for any new applicants. Your offer will be rescinded if you are not vaccinated, unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated, and Elevance Health is able to reasonably accommodate this explanation. If you do not provide such an explanation, your offer will be rescinded. In addition to this, Elevance Health shall comply with all applicable federal, state, and local regulations.
In 2021, Fortune magazine rated Elevance Health as one of the World’s Most Admired Companies among health insurers. Additionally, Elevance Health was named one of the Top 20 Fortune 500 Companies for Diversity and Inclusion. Please visit us at careers.ElevanceHealthinc.com if you are interested in learning more about our organisation or submitting an application. Elevance Health is an Equal Employment Opportunity employer, which means that all qualified applicants will be taken into consideration for employment regardless of age, citizenship status, colour, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition that is protected by applicable federal, state, or local laws. Applicants who require accommodation in order to take part in the process of applying for a job can request assistance by contacting the email@example.com email address.
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