2023-6994_CMDB Data Analyst

Job Detail

  • Job ID 369913

Job Description

The position is responsible for operational support and management of the ServiceNow Configuration Management Database (CMDB).  This is to include day-to-day delivery of Configuration Management services to the organization that support ongoing configuration management operation. This position will require a deep thinker with the ability to methodically comb through large data sets, draw insights from the data, and create actionable strategies to rationalize the collections to meet organizational goals.

  • Ensuring consistent and reliable operation of the Configuration Management Database (CMDB)
  • Supporting the integration of the CMDB with other IT Service Management processes
  • Overseeing the maintenance and development of CMDB processes and procedures
  • Developing standard IT configuration management methodology
  • Improving CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
  • Works to fulfill Configuration Management Service Requests as assigned
  • Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
  • Mentors the organization on Configuration Management services, concepts, policies and procedures
  • Runs and delivers reports as required
  • Collects and reports metrics as required
  • Identifies and reports non-compliance situations
  • Performs Configuration Management audits as directed
  • Identifies Service Improvement opportunities
  • Oversees the design, coding and testing of reports as needed


  • Minimum of 3 years of experience in IT Service Management.
  • Demonstrable experience with ServiceNow CMDB.
  • Proven track record in maintaining and improving CMDB.
  • Experience in performing data quality audits.
  • Previous experience in training or supporting IT teams.
  • Experience in implementing ITIL guidelines.
  • Proven ability to collaborate with various IT teams.
  • Excellent written and verbal communication skills
  • Solid knowledge of Infrastructure and Operations management and service delivery
  • Solid understanding of Data Center, Cloud, and various Infrastructure Hosting models
  • Strong analytical and problem-solving skills
  • Comfortable speaking with all levels of staff
  • Strategic problem-solving and decision-making abilities
  • 3 years of experience with Server Operating Systems
  • 3 years of experience with VMWare virtualization environments
  • 3 years of experience working with Azure (or other Cloud environments)
  • 3 years of experience with automation tools/frameworks to include scripting tools such as Bash, Python, and Ansible

Technical Skills                                 Proficiency Level           Required (R)/Optional(O)

Minimum of 3 years of experience

in IT Service Management                                    3                                          R

Minimum of 3 years support Service

Now CMDB (or similar platform)                           3                                           R

Proficient with Server Operating Systems            3                                           R

Proficient with VMWare virtualization

environments                                                         3                                          R

Proficient with Cloud services

such as Azure or AWS                                           3                                          R

Proficient with Scripting Languages

(Python, Bash)                                                       2                                          R

Proficient with Automation

Frameworks such as Ansible                                 2                                          R

Proficient with Jira and Confluence                        2                                          R

Knowledge of Reporting tools such

as PowerBI                                                             3                                          R

Knowledge of Agile frameworks

(Agile, Scrum, Kanban)                                          3                                          R


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